Career - Security Venue Manager

Venue Security Manager

It is an exciting time for ACESGroup as we continue to expand our team, searching for unique individuals with a passion to perform and motivation to explore opportunities in rewarding roles, supported by training and career development.

ACESGroup is seeking a Venue Security Manager support, develop and lead our people at a high profile precinct in Western Sydney that hosts a diverse range of sporting & entertainment events and recreational activities. The security manager will be responsible for the overall safety and security performance of the venue, whilst ensuring a quality client service offering. The role works to a rotating roster, that can include weekends, early morning shifts and evening shifts.  

Key Responsibilities

Team Leadership/Management

  • Effective leadership of a high performing team including Security guards, CRO’s and Rangers.  
  • Effective performance management, development, engagement and retention of team members
  • Ensuring compliance to policies and procedures at all times.

Security, compliance and administration

  • Ensuring compliance to the relevant contract and industry regulatory requirements
  • Maintaining safety and emergency management policies and procedures for the venue
  • Strategic input into security risk assessments and security management plans for venue related activities
  • Creation of management reports and compliance reports for the venue.

Client Relationship Management

  • Engaging with the client to build and maintain a strong relationship
  • Monitoring and auditing service delivery to maintain a high quality of service in line with contractual requirements
  • Understanding the security and safety needs of the client and promoting the ACESGroup value proposition
  • Tracking employee payroll costs (wages and salaries), to ensure compliance with budget requirements
  • Ensuring decisions reflect the ACESGroup brand, service offerings and contract requirements
  • Complying with audit standards as per the industry audit requirements.

Key Requirements

  • 5+ years’ experience managing and leading teams in a high volume and fast paced business environment.
  • 5+ years’ working in a customer service focused industry as a Business Manager
  • Ability to drive results through performance management
  • Experience training and developing employees
  • Relevant experience in business management or project management
  • Strong interpersonal and communication skills
  • Highly developed computer and administration skills
  • Proven ability to work effectively both independently and as part of a team

Good organizational skills and proven ability to establish priorities, manage tasks and meet competing deadlines whilst maintaining attention to accuracy and detail.

 About ACES Group

ACESGroup has over 30 years’ experience in end-to-end venue and event management, with safety, security, customer service and professionalism at the forefront of everything we do. We lead innovation in service delivery and offer cutting edge hybrid solutions within emerging technologies including robotics, dynamic real-time crowd measurement and AI assisted threat level assessment.

At ACESGroup we believe every employee has the right to be invested with good leadership, a competitive salary and career development opportunities. We pride ourselves on empowering our employees and supporting them to be the best they can be. We are passionate about people and their lifestyle and we strive to make them feel a strong sense of ownership in our venues.

 Apply today or call (02) 9699 7711 for more information.

Essential Criteria

 

  • Valid NSW Security Licence 1AC
  • Current First Aid certificate
  • Responsible Service of Alcohol certificate
  • Current NSW drivers licence
  • Working rights in Australia

Apply today or call (02) 9699 7711 for more information.

 

ACESGroup is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.

All applicants will be required to successfully complete ACES standard recruitment procedures which include an interview and reference checking before employment can commence.

ABN: 16 002 990 794 | ACN: 002 990 794 | RTO: 90024 | M/L: 404776913

Applications

All applicants will be required to successfully complete ACES standard recruitment procedures which include an interview and reference checking before employment can commence.