Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.
About the Role
We are seeking a highly organised and detail-oriented Administrator to join our team. You will be the engine behind our training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks, and delivering an exceptional experience for students and trainers.
Key Responsibilities
- Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
- Issuing qualifications, statements of attainment and certificates
- Ensuring compliance with regulatory requirements
- Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
- Supporting trainers with course logistics, classroom set-up and course resources
- Maintaining training room presentation and escalating facilities issues to the RTO Manager
- Carry out ad hoc tasks and requests as required to meet organisational needs.
About You
- Minimum 2 years experience in an RTO Administration role
- Intermediate to advanced Microsoft Office Skills
- Experience with RTO systems – Ready Student/VETtrak (desirable)
- Strong attention to detail and ability to manage competing priorities
- Excellent communication skills and customer service skills
- Proactive, reliable and capable of working in a fast-paced environment
- Ability to work both independently and as part of a collaborative team.
Why Join Us?
- Be part of a supportive and professional team committed to quality training
- Opportunity to grow your career in the education and training sector
- Flexible and collaborative work environment
- Competitive salary package based on experience.
If you are a compliance-focused professional who takes pride in accuracy, quality, and continuous improvement, we would love to hear from you.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
