As a Control Room Operator in a dynamic, event-based environment, you'll be at the heart of safety and coordination across some of Sydney's largest and most high -profile venues. Every decision you make will help protect people, secure assets, and keep operations running smoothly.
Responsibilities and Duties
- Monitor live operations via CCTV and integrated security systems, ensuring strict compliance with SOPs
- Respond quickly and calmly to alarms, incidents, and emergencies, escalating as required
- Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders
- Manage access control to restricted areas, ensuring only authorised personnel are admitted
- Produce accurate reports and incident logs that capture essential details and support accountability
- Maintain operational readiness by checking and managing critical equipment and systems.
This is a high-responsibility role for someone who can juggle multiple priorities, thrives under pressure, and takes pride in following process with precision.
Essential Criteria
- Holds a current NSW 1A Security Licence (minimum 12 months)
- Has proven Event Control Room Operator experience (essential)
- Excels at report writing, record-keeping, and detail accuracy
- Communicates clearly and remains composed in fast-moving or emergency situations
- Can work confidently with established procedures and adapt to real-time updates
- Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays
- A current First Aid and CPR certificate
- A valid Full NSW Driver’s Licence
- A Current NSW RSA Card
- Additional certifications (or willingness to obtain): Traffic Control, White Card, Fire Warden and Chief Warden.
Not fully qualified yet? We will support your development. Our internal RTO offers pathways to help you gain the skills and qualifications you need.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.
How to Apply:
If you are ready to join a dynamic team with a company that truly values your contribution, then Apply Now! You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup do not accept referrals from recruitment agencies.
