July 30, 2021

Security Control Room Operator

ACESGroup is a leading provider of Security Services in public domain, arts, recreational/sporting and commercial/corporate facilities as well as education, health and transport in NSW, including advanced On-Site Security Control Rooms. We are an established,  respected, and reputable business with more than 35 years’ experience in customer service staffing and over 20 years in public facilities.  We build successful teams who play a valuable role in keeping the community safe in Sydney’s best places.

We are seeking Permanent full time and Casual Control Room Operators and Control Room Co-ordinators for high profile facilities and places across metropolitan Sydney. You are professional and career driven and enjoy co-ordinating and supporting others. You will be shift co-ordinator, briefing and organising shift operations for small to medium sized security teams. You will also be the primary day to day service  contact for the client and the public, responding to requests for information, operational response, and assistance.  

The role is dynamic, with high volume and interesting activities and occurrences, including continuous surveillance of CCTV, response to alarms and monitoring communications systems. You will be able to manage multiple actions and security scenarios in real  time, requiring continuous multi-tasking and procedural decision making.

Responsibilities and duties:

  • Supporting, directing, and co-ordinating small to medium sized teams, including response to incidents and emergencies
  • Preparing shift operational briefs and briefing staff
  • Manage and use control room technical systems and equipment including complex data entry
  • Responding to communication systems including radio, telephone, and email (client and public)
  • Maintaining observation and monitoring using surveillance systems including CCTV
  • Responding to alarm activations
  • Managing access control systems
  • Maintaining data and security records including communication logs and comprehensive reports
  • Maintain and distribute security operational equipment.

Essential Criteria

  • Customer service experience (demonstrated customer centric approach)
  • Demonstrated control room operational experience including using a range of technical systems
  • Exceptional personal presentation
  • Reliability and punctuality
  • Ability to work 24/7 rotating roster
  • Security License (NSW 1AC), minimum 12 months* (*or equivalent)
  • First Aid Certificate (current)
  • Responsible Service of Alcohol (RSA) (current or willing to obtain)
  • White Card (or willing to obtain)
  • Traffic Control and Implement Traffic Management Plan certificates (or willing to obtain)
  • Fire Warden (or willing to obtain).

What ACES has to offer

  • Amazing workplaces (Sydney's best places)
  • Superior career pathways and opportunities
  • Training and upskilling (internal RTO)
  • Convenient sites / locations
  • Flexible rosters, additional work at events
  • Attractive conditions
  • Successful growing company with diverse opportunities.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion. ACESGroup do not accept referrals from recruitment agencies.Please note that successful applicants will require a range of background, police, medical  and reference checks.    

Apply Now

ACESGroup is a leading provider of Security Services in public domain, arts, recreational/sporting and commercial/corporate facilities as well as education, health and transport in NSW, including advanced On-Site Security Control Rooms. We are an established,  respected, and reputable business with more than 35 years’ experience in customer service staffing and over 20 years in public facilities.  We build successful teams who play a valuable role in keeping the community safe in Sydney’s best places.

We are seeking Permanent full time and Casual Control Room Operators and Control Room Co-ordinators for high profile facilities and places across metropolitan Sydney. You are professional and career driven and enjoy co-ordinating and supporting others. You will be shift co-ordinator, briefing and organising shift operations for small to medium sized security teams. You will also be the primary day to day service  contact for the client and the public, responding to requests for information, operational response, and assistance.  

The role is dynamic, with high volume and interesting activities and occurrences, including continuous surveillance of CCTV, response to alarms and monitoring communications systems. You will be able to manage multiple actions and security scenarios in real  time, requiring continuous multi-tasking and procedural decision making.

Responsibilities and duties:

  • Supporting, directing, and co-ordinating small to medium sized teams, including response to incidents and emergencies
  • Preparing shift operational briefs and briefing staff
  • Manage and use control room technical systems and equipment including complex data entry
  • Responding to communication systems including radio, telephone, and email (client and public)
  • Maintaining observation and monitoring using surveillance systems including CCTV
  • Responding to alarm activations
  • Managing access control systems
  • Maintaining data and security records including communication logs and comprehensive reports
  • Maintain and distribute security operational equipment.

Essential Criteria

  • Customer service experience (demonstrated customer centric approach)
  • Demonstrated control room operational experience including using a range of technical systems
  • Exceptional personal presentation
  • Reliability and punctuality
  • Ability to work 24/7 rotating roster
  • Security License (NSW 1AC), minimum 12 months* (*or equivalent)
  • First Aid Certificate (current)
  • Responsible Service of Alcohol (RSA) (current or willing to obtain)
  • White Card (or willing to obtain)
  • Traffic Control and Implement Traffic Management Plan certificates (or willing to obtain)
  • Fire Warden (or willing to obtain).

What ACES has to offer

  • Amazing workplaces (Sydney's best places)
  • Superior career pathways and opportunities
  • Training and upskilling (internal RTO)
  • Convenient sites / locations
  • Flexible rosters, additional work at events
  • Attractive conditions
  • Successful growing company with diverse opportunities.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion. ACESGroup do not accept referrals from recruitment agencies.Please note that successful applicants will require a range of background, police, medical  and reference checks.    

Apply Now

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