At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology — we build it. Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
ACESGroup is not a guard supply company with technology in the background — we are a technology innovation company with a high-tech guarding division. We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
About the Role
ACESGroup is seeking experienced Event Control Room Operators to join our team in casual and full-time positions across Sydney’s most high-profile venues and events.
As part of our Event Operations team, you will be at the centre of live event coordination, monitoring safety, managing communications, and providing real-time situational awareness to ground teams and stakeholders.
Key Responsibilities
You will:
- Monitor large-scale event operations using CCTV and integrated security systems.
- Respond swiftly and professionally to alarms, incidents, and critical events.
- Coordinate and communicate with on-ground personnel, ensuring clear and accurate information flow.
- Control access to restricted areas, maintaining compliance with event SOPs and accreditation protocols.
- Log and report incidents through digital systems with precision and accountability.
- Support emergency responses, assisting with coordination and information relay.
- Ensure all systems, communications, and technology remain operational and event-ready.
- Utilise ACESGroup’s proprietary technology platforms to enhance reporting and decision-making.
- Work collaboratively with event control teams, management, and client representatives.
This role is ideal for professionals who thrive under pressure, excel in communication, and enjoy the challenge of maintaining control and clarity in dynamic, fast-paced event environments.
Essential Criteria
- Current NSW 1A Security Licence (minimum 12 months).
- Proven Event Control Room Operator (CRO) experience: essential.
- Confidence operating within high-pressure, live-event environments guided by SOPs and real-time updates.
- Excellent communication and coordination skills.
- Availability for 24/7 rotating rosters, including weekends, nights, and public events.
- RSA Competency Card (current).
- Current First Aid and CPR.
- Strong customer service skills and professional presentation.
- Reliability, punctuality, and attention to detail.
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test.
- Current NSW Driver Licence.
Desirable / or willing to obtain:
- Traffic Control and Implement Traffic Management Plan (ITMP) certifications.
- White Card.
- Fire Warden and Chief Warden training.
ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
What ACESGroup Has to Offer
- Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
- Work at Sydney’s most iconic and high-profile locations
- Paid breaks
- Uniform provided
- Ongoing career development and clear pathways for progression
- Training and upskilling through our internal RTO
- Be part of our newly registered and first-off Diploma in Security Technology commencing in mid-2026
- Convenient sites and transport access
- Be part of a team developing security technology such as vision analytics for safety
- A growing national company with diverse opportunities across events, venues, and critical infrastructure
- Attractive employment conditions
- Gain experience using AI for efficient risk management, reporting, and research
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW. You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711.
All candidates who reach the interview stage must pass an LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
